ABOUT US

Is it safe to shop with you?

Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence. 

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Shop with Confidence

Privacy Policy

SHIPPING

If you do not receive your package within the estimated delivery time, please drop us an email and we will investigate the matter immediately. We guarantee a 100% Full Refund if you do not receive your order. For more information on Refund Policy, click here.

ORDER AND REFUND

We offer 100% refund back guarantee if you find any defects or any other issues (send us a picture). Your satisfaction is our priority and rest assure we will treat every case personally. For more information, please refer to our refund policy.

At Sofieluxe, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied. We want you to be completely satisfied with your purchase! If within 100 days of receiving your Sofieluxe linens you’re not totally happy with them — for whatever reason — just return them for a full, no-questions- asked refund. It’s that simple.

Typically, it takes about 7-10 Business Days for us to receive your package, inspect the item, process it into inventory, and complete your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)

If you have any further queries, please do not hesitate to drop us an email. We are happy to help!

Typically, it will take about 7-10 Business Days for for you to receive your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or Amazon Pay).

PAYMENT INFORMATION

Yes! We understand your personal security and safety is of paramount importance. As affiliates of Amazon Pay and Shopify Payments, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access. 

Currently, we accept Amazon Pay and Credit/Debit card payment through Shopify Payments for all orders.

Please send us an email and we will respond to you within 24 hours. 

Thank you for shopping with us!